Last updated September 21, 2026
Questions about an order? Call us at (703) 205-9300 or stop by. We’d rather fix it than argue about it.
Ordering and payment
- Online orders are for pickup at our Falls Church store.
- Same-day online orders close at 6:00 PM, and phone orders are taken until 7:30 PM. We’re open 8:00 AM to 8:00 PM every day.
- When you order online, your card is held, not charged. We charge it only when our kitchen accepts your order.
- If we can’t accept your order, the hold is released and you pay nothing. Your bank may show the pending hold for a few business days.
- If an item is sold out, we remove it before accepting the order. You are never charged for it, and we email you the updated total.
- Card payments are processed securely by Stripe. A card processing fee is shown at checkout before you pay.
Cancellations
- Before we accept your order: call us and we’ll cancel it. You won’t be charged.
- After we accept it: we start preparing right away, so same-day orders can’t be cancelled.
- Orders scheduled for later: call us any time before we begin preparing and we’ll cancel with a full refund.
- Orders not picked up by closing time on the pickup day are not refundable.
If something is wrong with your order
Call us or come back the same day, and bring the item or your receipt.
- Wrong item: we’ll remake it right away at no charge, or refund that item.
- Missing item: we’ll make it for you, or refund that item. It’s your choice.
- Quality problem: tell us and we’ll make it right with a remake, a refund or store credit.
How refunds work
- Refunds go back to the original card. Banks usually take 5 to 10 business days to show them.
- If we refund your whole order, you get back everything you paid, including the card fee.
- If we refund part of an order, you get back the price of those items plus tax.
- Cash purchases are refunded in cash or store credit.
Allergens
Our kitchen handles wheat, eggs, soy, fish, shellfish, peanuts, tree nuts, sesame and milk. We can leave ingredients off, but we can’t guarantee that any item is free of allergens.
Privacy
What we collect. When you order, we collect your name, phone number, email address, what you ordered, your pickup time and any notes you add. We never see or store your full card number. Payments are handled by Stripe online and by Square in the store.
How we use it. We use it to prepare your order, to contact you about it, to send your receipt, to handle refunds, to prevent fraud and to keep the business records the law requires. We don’t send marketing emails or texts unless you ask us to.
Who we share it with. We share it only with the companies that help us run the shop: Stripe and Square for payments, Google for email, and DigitalOcean for website hosting in the United States. We share it with authorities when the law requires it. We never sell your information.
Cookies. Our ordering site uses only the cookies it needs to work. They keep your bag and keep the site secure. Our main website uses basic visitor statistics from WordPress.com.
Security. Your information is encrypted in transit and in storage, and only staff who need it can see it.
How long we keep it. We keep order records for as long as we need them for accounting, tax and legal purposes.
Your choices. You can ask to see, correct or delete your personal information. We’ll do what we can, within the records we’re required to keep. Email info@banhmidc.com or call us.
Children. Our sites are not directed at children under 13, and we don’t knowingly collect their information.
Changes. If we change this policy, we’ll update this page and the date at the top.
Contact
Bánh Mì DC
3103C Graham Road, Falls Church, VA 22042
(703) 205-9300 · info@banhmidc.com